Every order is fully tracked. You will receive a dispatch confirmation with your tracking link as soon as your object leaves us. If anything is unclear, write to us at support@issueslabel.com — we reply the way a boutique would, not a call centre.

Write to us within 24 hours of placing your order and we will do everything we can. Once an object has been prepared for dispatch, changes are no longer possible — but our returns policy has you covered.

We currently ship to the European Union and the United Kingdom. If your country is not listed at checkout, write to us — we will find a way where we can.

Wherever possible we ship with duties and taxes settled in advance, so the price at checkout is the price you pay. Where this is not yet available for your destination, it is clearly stated before you confirm your order. No surprises at the door.

Objects in stock leave our wearhouse within 2–4 business days. As each piece is handmade in limited numbers, certain issues may carry a stated lead time on their product page — the date shown is the date we honour.

ISSUES does not follow the seasonal calendar. Each collection is numbered and enters a continuous archive — a body of work that grows without expiring. 

Sometimes. Core objects of the archive return as the atelier produces them; certain editions are made once and not repeated. If an object you want is sold out, write to us — we will tell you honestly whether it will return, and reserve one for you if it does.

For forthcoming issues we may open a small number of reservations. A reservation secures your object from the atelier’s next production; the timing stated at reservation is the timing we keep.

You may return your order within 30 days of delivery. The object must be unused and in its original condition, with the box, dust bag, and certificate. Write to support@issueslabel.com and we will arrange the collection — insured and tracked, as it arrived. Your refund is issued to the original payment method once the object reaches us.

Yes, within the same 30 day window and subject to availability. Tell us what you would prefer and we will hold it for you while your return travels back.

This should never happen — and if it does, it becomes our priority. Write to us within 48 hours of delivery with your order number and photographs, and we will resolve it at our cost, first.

Full-grain Italian leather asks little: keep it dry, keep it out of prolonged direct sun, and let it rest in its dust bag when not in use. Should it meet rain, let it dry naturally, away from heat. Each object arrives with its own care card. Leather is a living material — it will soften, deepen, and take on your life. That is not wear; that is the point.

Purchase only from issueslabel.com or a partner appointed by the house. Each collection is numbered and accompanied by its certificate of authenticity. If you have any doubt about a seller, write to us before you buy — we will verify.

Please tell us at contact@issueslabel.com with the website and what is offered. We pursue counterfeiting wherever it appears.

Every object arrives in its tooled box with dust bag, certificate of authenticity, care card, and paper bag. The first physical contact with the house is part of the object — we treat it that way.

Yes. Tell us at checkout or by note and we will omit the invoice from the parcel and prepare it as a gift. A handwritten card can be included on request.

Write to contact@issueslabel.com or use the contact form from our Get in Touch page. During business hours we aim to reply within 4 hours — the way a boutique associate would, because that is who is answering.